Frequently Asked Questions
Everything you need to know before, during, and after your order. Can't find it here? Just reach out.
Are your items authentic?
Absolutely. We sell only 100% genuine, authentic Funko Pops, LEGO sets, mini figs, and Hot Wheels, never bootlegs or replicas. See our Authenticity Guarantee for the full promise.
What payment methods do you accept?
We accept all payment methods supported by our secure Nativia payment gateway, including major credit and debit cards.
How soon will my order ship?
We process and pack orders the same day they are placed (next business day for weekend or holiday orders). Delivery then takes about 3-5 business days via UPS Ground. Shipping costs are shown at checkout, and orders over $100 ship free.
Do you ship internationally?
Not yet. We currently ship within the USA only. We're working on expanding, so keep an eye out.
My item arrived damaged. What do I do?
Email info@ajscollectiblesllc.com within 48 hours of delivery with photos, and we'll make it right with a replacement or refund.
Do you accept pre-orders?
Not at this time, but we're planning to add pre-orders soon, so keep an eye out.
Will out-of-stock items be restocked?
Many popular items are restocked regularly. Set a "notify me" alert on the product page (if enabled) and we'll email you the moment it's back.
Is the box or packaging condition guaranteed?
We hand-pack every item and ship mint boxes with extra protection so they reach you in great condition. If there's ever an issue, let us know and we'll make it right.
Can I change or cancel my order after placing it?
If your order hasn't shipped yet, email us as soon as possible with your order number and we'll do our best to update or cancel it.
Do you offer grading or verification info?
Every item is inspected before it's listed. If you need specific condition details or extra photos before buying, just ask, and we're happy to help.