We want you to be happy with your collectibles. This return policy explains how returns, refunds, and exchanges work at AJ's Collectibles. Because we deal in collectible items like Funko Pops and Hot Wheels where condition matters, please read these terms carefully before returning anything.
You may request a return within 30 days of the delivery date, provided the item meets the conditions below. After this window, we are generally unable to accept returns.
For the protection of all collectors, the following are not eligible for return:
If your item arrives damaged, is defective, or is not what you ordered, contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will make it right with a replacement (if available), a refund, or store credit, whichever you prefer where possible. Keep all original packaging until the issue is resolved, as the carrier may require it for a claim.
Email us at info@ajscollectiblesllc.com with your order number and the reason for the return. We'll review your request and, if approved, send return instructions and the return address. Please do not ship items back before receiving approval.
Once we receive and inspect your returned item, we'll notify you of approval. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take additional time to appear on your statement. Original shipping charges are non-refundable unless the return is due to our error.
The fastest way to get a different item is to return the eligible item for a refund and place a new order. If you'd like a direct exchange, contact us and we'll help where stock allows.
Unless the return is the result of our error (wrong or damaged item), return shipping is the customer's responsibility. We recommend a tracked, insured service, as we cannot be responsible for returns lost in transit.
Reach our team at info@ajscollectiblesllc.com and we'll be glad to help.
